Terms and conditions

Who we are

Foxy is operated by LC International Limited, the licensed company responsible for our gambling activity in Great Britain. The Gambling Commission licenses and regulates that activity under account number 54743. The UK is our home market.

Additional conditions may apply to a particular game, payment method or promotion. Check the details shown in your account before you play, pay or claim an offer.

Who can open an account

Players must have reached their eighteenth birthday before registering or gambling with us. Gambling while under 18 is prohibited. If we learn that an account holder is under 18, we close the account, void its transactions so neither side profits and may report the matter to the appropriate authorities.

You may have only one account with Foxy. If we find duplicate accounts, we may close one or more of them. Depending on the circumstances, we may also void unsettled bets, wagers, bonuses or winnings.

Your account is for your own use. Keep your details accurate, protect your login information and never let another person use your account.

Verification checks

We verify your name, address and date of birth before you can deposit or gamble. The name used to register must match the first and last name on your passport, driving licence or national identity document.

During registration and later, we may ask for identification, recent proof of address, payment information or documents about the source of funds to meet our legal and regulatory duties.

Until we receive the information we need and complete our checks to our reasonable satisfaction, we may limit access to your account, deposits, play and withdrawals. If we cannot complete the checks, we may suspend and ultimately close the account. We may share necessary information with relevant authorities, and we may have to hold funds where regulation or an authority requires it.

Deposits

Your payment method must belong to you and be registered in your name. The cashier shows the minimum and maximum that applies to each available method.

We do not accept credit cards or company cards for deposits. You must not fund a digital wallet with a credit card or company card and then use it to pay us. UK customers also cannot use debit or prepaid cards from a Money Service Business, such as Transferwise, N26 or Post Office Travel Cards.

For UK customers, a single deposit cannot exceed £2,000 across any payment method. You may use no more than three payment methods during a rolling 30-day period. That count covers debit cards and digital wallets, including PayPal. It does not include in-shop deposits, prepaid-card deposits or expired cards.

We do not add a processing fee to deposits. Your payment provider may charge its own fee.

Withdrawals

You can request a withdrawal through the cashier by choosing an available method and following the instructions.

Real-money funds can be withdrawn after payments into your account have cleared without a chargeback, reversal or cancellation. Our verification checks must also be complete. A relevant investigation into an error, malfunction, prohibited activity or another matter affecting the funds may delay payment or allow us to withhold affected money.

We use a closed-loop payment process. Wherever possible, we return money through a method previously used to deposit. We may divide a withdrawal between methods when needed. Payments are made only in the registered account holder's name. If an existing method is unavailable, the cashier may offer another option or we may request alternative details.

We do not charge for withdrawals to debit cards or bank accounts by bank transfer. Charges may apply to international bank transfers. Timing, minimums, maximums and eligibility can differ by method, so check the cashier before making a request.

Bonuses and promotions

New customers can choose one welcome offer before registration. After depositing and spending £10, the reward is either a £20 Bingo Bonus with 2x wagering or 100 Free Spins on selected games worth £0.10 each. The Bingo Bonus must be claimed and used within 30 days. Free Spins must be claimed within 7 days and remain valid for 7 days.

Only one sign-up offer is available per player. You must be 18 or over, be new to Foxy, have a fully verified account, have made no previous deposit with us and meet the location and eligibility requirements. Restrictions and offer-specific conditions apply.

A wagering requirement tells you how many times bonus funds must be played through before related winnings can be withdrawn. Open More Info under the relevant reward in Offers to review its conditions and your progress.

Closing your account

You can close your account through our account controls or ask customer support to help. Our team is available around the clock every day. Use live chat, email or telephone from inside your account area.

If you need a temporary break, choose a Time Out or Play Break. If you need to stop gambling for longer, use self-exclusion. The minimum self-exclusion period is six months. You can apply it to Foxy only or request coverage across every Entain Group gambling account. Without a request for wider coverage, it applies to Foxy alone.

We cannot reactivate an excluded account before the chosen period ends. GAMSTOP offers separate free exclusion for UK residents across participating Great Britain-licensed gambling businesses.

Safer play and support

Gambling carries a risk of financial loss. Our controls include deposit and loss limits, Reality Check, Time Out, Play Breaks, account closure and self-exclusion. Use them whenever you want more control over money, time or access.

For help with verification, payments, promotions, account closure, complaints or safer-gambling controls, contact our customer support team first. Use live chat, email or telephone from inside your account area. We may need to verify your identity before discussing an account or making a change.