Contacts
Contact our team
Our customer support team is available around the clock every day. Sign in and use live chat or telephone from inside your account area, or email [email protected]. These routes help you reach Foxy securely without relying on contact details copied from somewhere else.
We can help with:
- registration, sign-in and account details
- identity checks and document requests
- deposits, withdrawals and payment reviews
- games, bonuses and transaction history
- deposit limits, Reality Check, Time Out and self-exclusion
- privacy requests and Cookie Settings
- complaints or disputed account activity
What to include
Give us your name and a short, clear description of what happened. Include the relevant date, payment method, game or offer when that helps us find the issue. If you saw an error, tell us what you were doing and what appeared on screen.
We may ask security questions or request documents before discussing an account, changing details or processing a privacy request. Use the secure document uploader in your account when it is available.
Never share your password, security answers or a full payment-card number. Do not send identity or payment documents unless our team requests them and provides the appropriate secure route.
Payments and safer gambling
For a delayed deposit or withdrawal, tell us the amount, date and payment method. Do not send full card or bank details. Withdrawal availability can depend on completed verification, cleared deposits and the payment methods shown in your cashier.
If you need a Deposit Limit, Time Out, Play Break, account closure or self-exclusion, contact us as soon as possible. Our team can explain the controls available for your Foxy account.
Complaints
Bring a complaint to customer support first. Tell us what happened, when it happened and the outcome you are seeking. Add any relevant transaction or game details without sharing secret credentials or complete payment information.
We may record live chat, email and telephone communications used during a complaint or dispute. Those records help us review what happened. Keep your own copies of relevant messages and reference details.
We will verify your identity where needed, review the information available and respond through the contact route connected to your account.