Privacy policy
Information we collect
We collect information needed to open and manage your Foxy account, provide games and payments, support you and meet our legal duties. This can include your name, contact details, date of birth, gender, account and login details, identity documents, images, payment methods and transaction history.
We may also collect device and location information, pages viewed, account notes, messages and call recordings. Safer-gambling and affordability checks can involve information about your wellbeing, play, financial circumstances, credit history or other publicly available records.
Please give us only accurate information. Never send a password or a full payment-card number to customer support.
Why we use your information
We use personal information to:
- create, verify and administer your account
- confirm your identity, age, address and payment details
- process deposits, withdrawals and play activity
- provide customer support and handle complaints
- prevent fraud, crime and misuse
- meet gambling, anti-money-laundering and safer-gambling duties
- maintain security and improve how Foxy works
- understand activity and apply appropriate account protections
Our reasons for processing can include fulfilling our agreement with you, meeting a legal duty, protecting vital interests, performing a task in the public interest, pursuing legitimate business and safety interests, or acting with your consent where required.
How we protect and share information
We use information to maintain system integrity, manage security and protect our customers, staff and Foxy. Access to account information may require identity checks.
We may share relevant information with Entain Group businesses, service providers, identity-checking companies, payment organisations, banks, regulators, law enforcement, fraud-prevention bodies, legal advisers, courts and safer-gambling organisations. We limit sharing to a valid operational, safety, legal or regulatory reason.
For eligible high-risk customers in Great Britain and Northern Ireland, information may be shared through GamProtect with participating gambling businesses. Self-exclusion information may also be shared where needed to support the exclusion.
We keep records for as long as the relevant purpose, legal duty, complaint, claim or investigation requires. A record of self-exclusion may remain on your customer profile after the exclusion period ends.
Your choices and rights
Depending on the circumstances, you may ask us for access to your personal information, correction of inaccurate details, erasure, restricted processing or portable data. You may also object to certain processing, withdraw consent and challenge some decisions made solely by automated means. These rights can be limited where law or another overriding ground requires us to keep or use information.
You can change optional cookie choices through Cookie Settings. You can also manage marketing preferences and ask us not to send optional communications. Essential account, regulatory and safer-gambling messages may still be required.
For a privacy request, contact our round-the-clock customer support by live chat, email or telephone from inside your account area. We may verify your identity before acting on a request.